Kink Store promotes a body safe catalog of products, therefor returning open packages and/or used products is not an option for our customers.
Please be aware that refunds may not be offered on all products found on the Site. For some purchases refunds may be offered but additional conditions may exist. If any product purchased by you is not covered under this refund policy, Kink reserves the right at its sole discretion to decide whether or not you are entitled to a refund for that particular product.
Custom Products Refunds
Users will be able to order custom products (“Custom Product”) that are made uniquely for the user purchasing such Product. Due to the unique nature of the Custom Product all sales are final and no refunds or exchanges can be offered on any Custom Products ordered on the Site.
Through the Site, users will be able to order Auction Items that have been used or are otherwise not new. Due to the used nature of all Auction Items all sales are final. No refunds or exchanges can be offered on any Auction Items ordered on the Site.
Third Party Fulfilled Products
Some of the products purchased (Third Party Products) on the Kink Site are fulfilled by third party shippers who process and ship the orders. Any Third Party Products will only be eligible for refunds in the event of a manufacturer defect. All other Third Party Products will be ineligible for an exchange or refund. For all defective Third Party Products, users will be required to pay return shipping. If a user discovers an issue with a Third Party Product, please contact us at firstname.lastname@example.org.
Kink Fulfilled Products
At Kink we want to you to be satisfied with the products fulfilled by Kink (“Kink Fulfilled Products”). Therefore, users will be able to return manufacturer defective Kink Fulfilled Products within 30 days of purchase. Users will be responsible for return shipping.
If a user requests a refund or exchange due to anything other than a manufacturer, defect, the issuing of a financial reimbursement will be handled on a case by case basis. ALL refunds or reimbursements will come with a 20% of retail cost restocking or disposal fee.
If a user discovers an issue with a Kink Fulfilled Products, please contact us at email@example.com to initiate your return.