FAQ

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All our orders are paid for online, with a Visa or Mastercard. At this time, we do not accept American Express, PayPal or any other form of payment. Checks in the mail and C.O.D. are not available options.

Kink Store packages and ships orders Monday through Friday until 11am PST. Orders placed after 11am on Friday, all day Saturday, and all day Sunday, are fulfilled Monday morning.

Once you have paid for your order online, it is sent to our offices. We require 1-2 days to get the order packaged and into the hands of the best courier (UPS, USPS, FedEx etc) for your order. Nearly all orders placed prior to 11am PST, Monday through Friday, are fulfilled the same day barring any backorders. Once your package is on the move with your courier, we will be able to email you a tracking number. When your tracking number is shared, that is when the estimated delivery window begins. At that time, the process is completed between yourself and your courier service.

Kink Store acts as a middleman in a sense, brokering the paid service between yourself and major courier service: UPS, FedEx or USPS. Kink Store does not have any control over the practices, schedules and methods of any courier service. The prices presented on our site for you to determine the best courier for you does not mean Kink Store is involved in this contract.

Once you have your tracking number in hand, you are able to communicate with the courier, as we cannot act on your behalf. Kink Store will always assist as best as we can, but please note that the shipping agreement is between the recipient (you) and the courier service.

We pack your goods in plain brown cardboard boxes, or in courier branded boxes: US Post, UPS or FedEx. There is no Kink branding on the outside of the box, and the shipping label shows it is coming from CE, LLC in San Francisco.

We ship to most countries worldwide but not all due to obscenity laws of specific countries. To discover if your country is within our shipping zone, please add a single item to your shopping cart. Next, visit the CART page, and notice the shipping calculator at the bottom. Just add your country and postal code to the calculator. If shipping options appear, you’re good! If not, we hope to provide service you in the future.

Our international customers should expect additional fees due when your package hits the border of your country. For postal service packages, there will most certainly be duties and taxes due. For UPS & FedEx packages, there may be the need for a local courier service to deliver to your doorstep, and with that the completion of shipping fees is paid by yourself at that time.

Here is our general statement for international orders:  “All duties and taxes incurred on international shipments are the responsibility of the customer and not Kink Store. These charges are not included in any of the shipping charges paid to process the order. Kink Store is not responsible for the methods and practices of your selected courier, nor does Kink Store command action from the selected carrier. We have simply acted as a middleman between yourself and the selected courier service. You will be contacted by your selected courier when your package has arrived at your country’s border for collection of any required duties/taxes and release to your destination. Please utilize your tracking number, once provided via email from Kink Store, to manage the delivery of your package. Please note that orders utilizing US Postal Service do not offer the option to add delivery notes to the postal person delivering your package. If delivery instructions are required, please use the tracking number provided as reference when contacting the postal service to share your delivery instructions. Orders successfully shipped to the border of your country, but refused further delivery by customer, are nonrefundable.”

Charges to your credit card from Kink Store appears on your statement as “CYBERNET”

Kink Store does not print catalogues for our goods. Please enjoy the high resolution, studio quality images we’ve taken of our products, and also the lengthy specs listed below the descriptions.

We are very happy to try! When asking about a specific toy, please give us something to work with: name of scene and a short description of the toy.

See our job opportunities here:  http://jobs.kink.com/

Kink Store keeps separate membership accounts from Kink.com. Your Kink Store membership will not allow you to login to adult content sites on Kink.com, and vice versa. If you are a Kink.com member and want to enjoy the perks and benefits from a Kink Store membership, please create a unique account with us.

If you’ve forgotten your password for Kink Store (store.kink.com), simply click “Lost Your Password” on the sign in page: http://store.kink.com/login/

If you’ve forgotten your password for our adult content sites, click “Forgot Your Password” on this sign in page:http://www.kink.com/login

California’s Proposition 65 entitles California consumers to special warnings for certain products that contain chemicals above certain threshold levels.

The general Proposition 65 notice is as follows: WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

DEHP WARNING: Some consumer products can contain Di(2-ethylhexyl)phthalate (DEHP), a chemical known to the State of California to be carcinogenic, and/or cause Birth Defects and Reproductive Toxicity by exposure through Touch, Oral, Dermal absorption.